Returns and Exchange Policy

At PNG Jewellers, we strive to ensure your complete satisfaction with every exquisite piece. If you are not entirely happy with your purchase, we offer a seamless return and exchange process within 15 days of delivery, provided the items are in their original condition with all security tags intact.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return or exchange.

• 2.
  Secure Packaging

  Place the jewellery in its original brand box along with the authenticity certificate and invoice to ensure safe transit.

• 3.
  Complimentary Pickup

  Our logistics partner will schedule a secure pickup from your doorstep at no additional cost to you.

• 4.
  Quality Check and Refund

  Once our experts verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.