Frequently Asked Questions

Everything you need to know about shopping with PNG Jewellers

Are your jewelry pieces certified for authenticity?

Yes, all our gold jewelry is BIS hallmarked, and our diamond jewelry comes with certifications from internationally recognized laboratories such as IGI, GIA, or SGL.

What is your return and exchange policy?

We offer a 15-day return policy for unused products in their original packaging. Additionally, we provide a lifetime buyback and exchange policy based on the prevailing market rates of gold and stones.

How long does it take for my order to be delivered?

Standard shipping usually takes 5-7 business days. For customized or made-to-order pieces, the delivery timeline may extend to 14-21 business days depending on the complexity of the design.

Do you offer secure payment options and EMI?

We accept all major credit/debit cards, UPI, and net banking. We also offer flexible EMI schemes and gold investment plans to make your purchase more affordable.

Is my shipment insured during transit?

Yes, every order from PNG Jewellers is fully insured during transit until it reaches your doorstep to ensure a worry-free shopping experience.

How can I find my correct ring or bangle size?

We provide a comprehensive Size Guide on each product page. You can also order a physical ring sizer from our website or visit any of our stores for a professional measurement.